Where will you be working?

For a large multinational, we are looking for a Service Designer to analyze and improve one of their processes.

What are your core tasks?

• Customer Journey Mapping: Identify pain points in the current process (website, app, customer service, APIs, etc.).
• Process Analysis & Optimization: Improve internal workflows and reduce errors or delays.
• Innovation & Service Improvements: Enhance self-service options, automate processes (AI/chatbots), and optimize route planning.
• Collaboration: Work with UX/UI designers, operational teams, and developers to implement digital solutions and improve the user experience.

What are we looking for?

• Proven experience as a Service Designer in a large corporate environment.
• Experience in international and complex organizational structures
• Strong analytical skills to map and optimize customer journeys and internal processes.
• Experience with digital product design and working with UX/UI teams.

Still have questions?

Does this job sound like the perfect challenge? Or would you like to hear more about this opportunity? Please contact me. Call Amber Schilling on +31 6 26212597 or send an email to [email protected].